By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4.
Under Support at Home, a provider must hold records that show each service was actually delivered, for every participant, including services delivered by third-party workers and services delivered to self-managed participants. The manual calls this “confirmation of service delivery” and sets it out in section 10.5.
The manual lists what it accepts as evidence:
- Care notes, progress notes, clinical records or reports that describe the episode of service. Photos are allowed for equipment delivery and for jobs like gardening or home maintenance, where there is no privacy concern.
- A record of the worker signing in and out, electronic or handwritten. Attendance records and clock-in and clock-out data both count. Geolocation data that records the worker’s location and service times “may be featured”.
- A sign-in book or a QR code accessed at the participant’s home.
An invoice on its own is accepted for allied health, nursing, nutritional consumables and meal delivery only. Even for those, the manual encourages providers to hold progress notes or clinical records as well. For every other service on the list, an invoice is not named as evidence.
You do not upload this evidence when you claim. Section 16.6 says providers must retain it and be able to produce it. The Department and the Commission can ask for it, and claims can be flagged for review based on claiming patterns.
The practical test is simple. For any service you have claimed, can you show who delivered it, what was delivered, when, and where, from a record made at the time rather than reconstructed later? If the answer relies on the subcontractor’s invoice, you are outside the list for most services.
How DidYouGo fits. DidYouGo produces the third item on the manual’s list: a QR code scanned at the participant’s home, with the worker’s identity, the time and the location recorded. It works for your own staff and for any subcontractor, without an app.
