By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4.
Support at Home claims for a quarter must be finalised within 60 calendar days of the start of the next quarter. If a subcontractor’s invoice arrives after that window, the provider can submit a late claim from day 61, but must give a reason and retain evidence supporting it.
The manual’s claiming rules list the circumstances in which a late claim may be submitted. One of them is, in the manual’s words, “subcontractors, third-party vendors, associate providers and/or participants submitting evidence late i.e., late invoicing from subcontractor”. So the situation is anticipated. It is not an exception the provider has to argue for.
Two conditions attach.
A reason must be given. When submitting a late claim, providers must provide a reason.
Evidence of the reason must be kept. Providers do not submit evidence with the late claim, but “must retain evidence as to why the late claim is required”. For a late subcontractor invoice, that means being able to show when the invoice was received relative to when the service was delivered.
That last point connects to section 10.5. If the only record of the service is the invoice itself, the provider cannot show the service happened in the quarter being claimed. A delivery record made at the time of the visit shows the service date independently of when the bill turned up, and it also satisfies the confirmation of delivery requirement.
Related timing rules from the same section: claims for participants who exit must be finalised within 60 days of the exit date; care management claims for any quarter must be finalised within 60 days of the end of the financial year; outstanding amounts cannot be added to future claims unless a system error occurred.
How DidYouGo fits. The check-in record carries the service date. When a subcontractor’s invoice arrives late, finance can match it to visits already recorded, claim in the right quarter, and hold the evidence for both the claim and the delay.
