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Discover practical insights, provider stories, and expert tips to help you stay compliant, cut admin, and build trust in every visit. From NDIS updates to care tech trends, the DidYouGo Blog is your guide to delivering care that’s proven, not just promised.
What happens if a subcontractor invoices late under Support at Home?
Claims must be finalised within 60 days of the quarter's end. Late subcontractor invoicing is a recognised reason for a late claim, but the provider must retain evidence of why. What the Support at Home manual says.
Who is responsible when a subcontractor delivers a Support at Home service?
The registered provider. Sections 10.6 and 11.5 of the Support at Home manual put every obligation, including evidence of delivery, on the provider regardless of who did the work.
What is the 10% self-management overhead cap?
When a self-managed participant sources their own third-party worker, the provider's overhead is capped at 10% of the service price. Section 11.5.1 of the Support at Home manual, explained.
Do I have to upload evidence when I claim under Support at Home?
For most claims, no. Section 16.6 of the Support at Home manual says evidence is retained, not uploaded, but must be produced on request. The exceptions and what to keep.
Do I need evidence of delivery for services to self-managed participants?
Yes. Section 10.5 of the Support at Home manual applies confirmation of delivery to self-managed participants and their chosen workers. What the provider still has to hold.
What is a third-party worker under the Aged Care Act 2024?
A third-party worker is an aged care worker who is not your employee but is engaged by you to deliver a service to a participant. What section 11.5 of the Support at Home manual says about engaging them.
What is an associated provider under Support at Home?
An associated provider is a third-party worker or organisation delivering Support at Home services on a registered provider's behalf. Definition, obligations and Commission notification, from sections 10.6 and 10.6.1.
Does an invoice count as confirmation of service delivery?
Only for four service types. For everything else, section 10.5 of the Support at Home manual does not list an invoice as evidence that care was delivered.
Is a QR code sign-in acceptable evidence under Support at Home?
Yes. Section 10.5 of the Support at Home manual names "a QR code accessed at the participant's home" as acceptable evidence of service delivery. What that means in practice.
What counts as evidence of service delivery under Support at Home?
The Support at Home manual lists the records a provider must hold to show a service was delivered, including for third-party workers. Section 10.5, in plain words.
Understanding the New Service Confirmation Requirements for Support-At-Home
Providers must adopt real-time, verifiable service tracking to ensure compliance and accountability in aged care delivery.