Do I have to upload evidence when I claim under Support at Home?

Do I have to upload evidence when I claim under Support at Home?
Published on  
Sep 13, 2026
   •   2 min read

By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4.

For most claims, no. Section 16.6 of the Support at Home program manual says that “while not required to be uploaded at the point of claiming, providers must retain and be able to provide records or evidence to support claims and ensure compliance with program guidelines”.

The exception is high-tier assistive technology and home modifications. For those, certain evidence, including the prescription where applicable, must be uploaded at the time of claiming (section 16.6.1). Low and medium tier AT-HM claims follow the normal rule: retain, do not upload.

What you must be able to produce for any claim, per section 16.6:

  • Documentation that the price for care and services was agreed with the participant (section 10.3.1).
  • Confirmation of delivery of care and services (section 10.5).
  • For assistive technology and home modifications, that the price was agreed (13.7.1) and delivery confirmed (13.7.2).

The manual also describes how claims get looked at. Claims “may be flagged for review based on analysis of claim data at the provider, participant and transaction level to identify unusual claiming behaviour”. A review is when the retained evidence gets asked for.

So the operational question is not “what do I attach” but “if a claim from last quarter is queried, can I pull the delivery record for that service in minutes”. For services delivered by your own staff, your rostering and care notes usually answer that. For subcontracted services, it depends on whether you captured a delivery record at the time or only hold the invoice.

How DidYouGo fits. Every check-in is stored against the participant, the worker and the service, exportable to CSV or through the API, so a queried claim can be answered with the record rather than a search through emails.

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