By Luke Benson. Last reviewed 13 September 2026, against the Support at Home program assurance plan 2025-27 and program manual V4.4.
Evidence of delivery is the first item on the list. The Department of Health, Disability and Ageing published the Support at Home program assurance plan 2025-27 to say where its checks will focus over the next 18 to 24 months. The key themes, in the plan’s order, are evidence of delivery, agreed price, monthly statements, excluded items, pricing, and emerging topics.
The main activity is a payment integrity rolling review. It began in February 2026 and will progressively cover all providers. For selected transactions, assurance officers check that the provider holds evidence that “goods and services were actually delivered to participants” and that prices were agreed. They also check that monthly statements are complete and accurate and that no excluded items were purchased.
Under sections 508 to 513 of the Aged Care Act 2024, the Department acts as System Governor and can require a provider to hand over information and documents relevant to the review. Providers must cooperate. The plan says providers who do not engage may face compliance action, and pricing outliers who cannot justify their prices will be referred to the Commission.
Two points matter for anyone using subcontractors. First, the plan lists “services provided by associate providers” as a future topic, so brokered services are on the Department’s radar. Second, the evidence asked for is the same evidence section 10.5 of the program manual already requires you to hold: care notes, sign-in and sign-out records, attendance data, or a QR code accessed at the participant’s home. An invoice from the subcontractor is not on that list for most services.
The practical test is whether you can pull the delivery record for any claimed service when the request arrives, without going back to the subcontractor to ask.
How DidYouGo fits. Each visit produces a record with the worker, the service, the time and the location, held by you rather than the subcontractor. When a transaction is selected for review, the evidence is already in your hands.
