By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4.
Only for four kinds of service. Section 10.5 of the Support at Home program manual says an invoice “may be accepted” as confirmation of delivery for allied health, nursing, nutritional consumables and meal delivery services. For every other service on the list, an invoice is not named as acceptable evidence.
The reason is what an invoice shows. It shows that a supplier asked to be paid. It does not show that a worker attended, at what time, or that the participant received the service. The evidence the manual lists (sign-in and sign-out records, attendance or clock-in data, QR codes at the home, care notes) all record the event, not the bill.
Even for the four services where an invoice is enough, the manual encourages providers to hold more. It suggests progress notes, clinical records or reports for allied health, and progress notes showing contact with the participant to confirm delivery for consumables and meals.
For assistive technology and home modifications the rule is stricter. Section 13.7.2 requires the invoice plus at least one further record, such as a signed delivery slip, a clinician’s note, photos of the installed item, or an electronic record showing the item, the participant’s name and address, and the delivery date and time.
The gap this creates is with subcontracted personal care, domestic assistance, transport, gardening and similar services. Providers have often relied on the subcontractor’s invoice to claim. Under section 10.5 that invoice needs a delivery record beside it.
How DidYouGo fits. DidYouGo creates that delivery record at the moment of the visit and matches it to the subcontractor’s invoice line, so finance can see which invoiced services have evidence and which do not before the claim goes in.
