By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4.
Yes. Section 10.5 of the Support at Home program manual lists “sign in book or QR code accessed at the participant’s home” as an acceptable form of evidence that care and services were delivered. It sits alongside worker sign-in and sign-out records, attendance and clock-in data, and care notes.
Three details matter.
At the participant’s home. The manual’s wording ties the QR code to the place of service. A code scanned at the office, or a code the worker carries with them, does not meet the description. The code should be fixed at the address where the care happens.
Location and time. The same section says geolocation data that registers the worker’s location and service times “may be featured”. A QR sign-in that also records where and when the scan happened gives you two of the manual’s listed evidence types in one record.
Third-party workers included. Section 10.5 applies to services delivered by third-party workers and to self-managed participants. A QR code at the home works the same whether the worker is your employee, a subcontractor, or someone the participant chose. Nobody needs your rostering system or an account in it.
What a QR sign-in does not replace: care notes where the service needs them, and the invoice plus a second record required for assistive technology and home modifications under section 13.7.2.
How DidYouGo fits. DidYouGo issues one QR code per participant address. A worker scans it with their phone, no app, selects the service, and checks out when they leave. The record holds who, what, when and where, and can be exported or pulled through the API into your finance system.
