FAQs

Yes. Move between Entry, Growth and Advanced at any time from your admin console. An upgrade takes effect straight away and is charged pro rata for the rest of the month. A downgrade takes effect from the start of your next billing month. If you outgrow Advanced, talk to us about an Enterprise agreement.

Yes. Every check-in is stored with the worker, the client, the service, the time and the location, in a timestamped log that cannot be edited after the fact. Records can be exported to CSV or pulled through the API and handed to the Department, the Aged Care Quality and Safety Commission or the NDIS Commission on request. Section 10.5 of the Support at Home program manual names a QR code accessed at the participant's home as acceptable confirmation of service delivery.

Yes. Every plan is billed monthly and there is no lock-in contract. If you would rather receive one invoice a year, contact us for annual billing.

Yes. DidYouGo is built on FHIR and HL7. Live integrations today are InterSystems TrakCare and IRIS for Health, for hospital and community health settings, and The Lookout Way for community care providers. Every plan also includes API access and CSV export, so check-in records can flow into finance, rostering or reporting systems.

Yes, that is what it was built for. Because there is no app to install, a subcontractor's worker or a worker the participant chose can check in on their first visit after registering with a phone number. The record comes to you, the registered provider, not to the subcontractor.

Larger plans cost less per QR code, and Enterprise agreements are priced for organisations with a large workforce or several sites. Beyond that we do not run promotional discounts. If you are not sure which plan fits, book a demo and we will size it with you.

No. Location is captured only at the moment of check-in and, if used, check-out, at the client's address. There is no continuous tracking. We record where the job is, not where the worker goes.

Billing lives in your DidYouGo admin console. From there you can view and download invoices, update your payment details, change the billing contact, and see your current plan and QR code usage. Invoices are emailed to your billing contact each month.

DidYouGo uses a multi-layered fraud detection engine powered by:

• Geolocation validation
• AI pattern detection
• Secret tokens and metadata analysis
• Cross-data checks and multi-factor authentication

 Suspicious behaviour is flagged silently for investigation—without disrupting users or exposing them unnecessarily.

A worker simply scans the unique DidYouGo QR code at the client’s home or facility using their phone—no app required. They select the service, press ‘check-in’, and when leaving, press ‘check-out’ and leave handover notes if needed. First-time users can register instantly with just their phone number and email (no password). The process takes under 10 seconds and works offline too. Importantly, we track the job location, not the person—preserving user privacy.

You pay a flat monthly fee based on how many QR codes you need, which is roughly one per client address or site where care is delivered. Entry covers up to 50 codes at A$125 a month, Growth up to 100 at A$240, and Advanced up to 150 at A$345. Check-ins and workers are unlimited on every plan, and Australian hosting, technical support and API access are included. SMS notifications to families are an optional add-on, priced by bundle.

Admins can:

• Export check-in/check-out logs to CSV
• Use our API to connect with rostering or reporting systems
• Access real-time data and audit logs for use in other platforms or dashboards

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Our onboarding team will support your setup. We provide training, staff communications templates, and support tools. We recommend starting with a pilot rollout (e.g., one region or site) to fine-tune your processes before scaling.

Security is built into every part of DidYouGo:

• All data is encrypted in transit and at rest
• Hosted entirely within Australian cloud infrastructure
• Regular code audits and penetration tests
• Admins have full audit logs and the ability to delete data at any time

 Only you can access your organisation’s data.

It depends on where care is delivered.

• In-home care: from A$2.50 per client per month. The Entry plan covers up to 50 clients for A$125 a month, and larger plans bring the per-client rate down (A$2.40 on Growth, A$2.30 on Advanced).
• Residential aged care and disability accommodation: A$1.50 per bed per month, since one site serves many residents.

Every plan includes all core features, unlimited check-ins and workers, Australian hosting and API access. No hardware, kiosks or apps are needed, just QR codes.

SMS alerts to families and Enterprise integrations are priced separately.

DidYouGo retains minimal data to protect privacy:

• Only basic user info (like phone number)
• De-identified job and provider details
• No full subcontractor or broker details are ever shared
• Clinical notes or task lists are passed through, not stored

 We do not require organisations to upload or store personal data about their workforce.

Nothing. The QR code sits at the client's address and the worker scans it. Clients do not need a phone, an app or a login. Families can choose to receive an SMS when a visit starts or finishes; that is optional and per client.

The visit shows as unconfirmed in your dashboard so it can be followed up while it is still fresh. When the subcontractor's invoice arrives, the unconfirmed visit stands out against the check-in records, so it is queried before it is paid rather than after.

You can cancel at any time from the admin console and your plan ends at the close of the current billing month. There is no cancellation fee. Your data stays yours: export your check-in records before the account closes, or pull them into another system through the API. After the account closes we delete your data in line with our Privacy Policy.

Count the client addresses or sites where care is delivered by brokered or subcontracted workers. That is roughly the number of QR codes you need. Up to 50, choose Entry. Up to 100, Growth. Up to 150, Advanced. Above that, or if you want one agreement across several sites, talk to us about Enterprise. Most providers start with a pilot on Entry covering one region or supplier group, then move up as the roll-out grows.