FAQs
Find answers to common questions about DidYouGo, organised alphabetically. From setup and data access to pricing and fraud protection, it’s all covered here.
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Admins can:
- Export check-in/check-out logs to CSV
- Use our API to connect with rostering or reporting systems
- Access real-time data and audit logs for use in other platforms or dashboards
Our onboarding team will support your setup. We provide training, staff communications templates, and support tools. We recommend starting with a pilot rollout (e.g., one region or site) to fine-tune your processes before scaling.
DidYouGo uses a multi-layered fraud detection engine powered by:
- Geolocation validation
- AI pattern detection
- Secret tokens and metadata analysis
- Cross-data checks and multi-factor authentication
Suspicious behaviour is flagged silently for investigation—without disrupting users or exposing them unnecessarily.
A worker simply scans the unique DidYouGo QR code at the client’s home or facility using their phone—no app required. They select the service, press ‘check-in’, and when leaving, press ‘check-out’ and leave handover notes if needed. First-time users can register instantly with just their phone number and email (no password). The process takes under 10 seconds and works offline too. Importantly, we track the job location, not the person—preserving user privacy.
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Security is built into every part of DidYouGo:
- All data is encrypted in transit and at rest
- Hosted entirely within Australian cloud infrastructure
- Regular code audits and penetration tests
- Admins have full audit logs and the ability to delete data at any time
Only you can access your organisation’s data.
- $1.50/bed/month (residential care)
- $2.50/client/month (home care)
This includes all core features.*
No hardware, kiosks, or apps required—just QR codes.
Our low-cost model helps providers save time, reduce admin, and improve compliance.
*Note: Additional charges may apply for SMS alerts and Enterprise integrations.
DidYouGo retains minimal data to protect privacy:
- Only basic user info (like phone number)
- De-identified job and provider details
- No full subcontractor or broker details are ever shared
- Clinical notes or task lists are passed through, not stored
We do not require organisations to upload or store personal data about their workforce.
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Everything else.
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Still have questions?
We're happy to help, please email us at info@didyougo.com.au or call 0447 152 444.