Benefits

DidYouGo delivers a 100% compliant solution that saves time, cuts costs, and builds trust. With real-time QR check-ins and automated reporting, care providers reduce fraud, streamline operations, and give families confidence in every care visit.

#GetCompliant

Get Compliant

For every outcome you deliver, immediately prove:

  1. Who worked
  2. What took place
  3. Where and When it happened

Did You Know

75% of Aged Care Community Services providers surveyed in 2025 couldn't capture reliable data for at least 2 of those items when engaging "Associated Providers" on their behalf (including suppliers, brokers and workforce agencies).

Did You Know

Providers cannot legally delegate any accountability to sub-contractors for any care of service delivery outcomes. *New Aged Care Act, 2025

Did You Know

DidYouGo is aligned to the latest National standard for Service Confirmation in the Care Economy (Support at Home Program Manual v3 - Section 10.5) to ensure you obtain acceptable evidence including:

Did You Know

Service Confirmations records are aligned to the National Standard Service Register. 

"To ensure transparency, accountability and participant satisfaction under Support at Home, providers are required to maintain documentation that demonstrates confirmation of delivery of care and services for all participants."

- Support at Home Program Manual, 2025

"To ensure transparency, accountability and participant satisfaction under Support at Home, providers are required to maintain documentation that demonstrates confirmation of delivery of care and services for all participants."

- Support at Home Program Manual, 2025

DidYouGo Comes With

100% Compliance to National Standards, and Beyond

Support at Home Requirement*
Compliance & Productivity Features
Who worked
  • Attendance records or clock in/out data
  • DidYouGo Secure and Fast Sign In
  • DidYouGo Checkin and Checkout for Third-Party Workers and/or Your Workforce
  • DidYouGo Data Export Tools and Integration Services
What took place
  • Care notes, progress notes, clinical records or reports
  • Photos for the delivery of equipment
  • DidYouGo Services and Tasks
  • DidYouGo Delivery Photos
Where and When it happened
  • QR code accessed at the participant’s home
  • Geolocation data that registers care worker location and service times
  • DidYouGo QR Code per Participant’s Home Addresses
  • DidYouGo Location Check and Care Timeline
  • DidYouGo Offline Mode
* Ref: Support at Home Provider Manual v2 Section 9: 'Service List and Delivering Services – Confirmation of Service Delivery'

Cut Costs

Cut Service Costs. Boost Trust.
DidYouGo’s real-time QR check-ins eliminate fraud, reduce paperwork, minimise errors, keep teams focused on care — not admin.

More Benefits
-42
%

Cost and Effort on Supplier Admin Tasks

+
100
%

Every type of service and purchase in-scope

+
99.9
%

24x7 Cloud Platform, Hosted in Australia

-2,172
  hours

Unproductive Hours Saved Every Year


* Average of benefits for providers with approximately 1,000 clients, with immediate ROI

Assure Care

Maximise the value of limited Care Management and Support Coordination client funding with automated service notifications to provide confidence to your clients and their families, without the effort. All notification services are fully opt-in.

For Care Recipient

Your client's can choose to display your DidYouGo QR code in key spots, by the front door, on your fuse box or fridge or wherever they wish.

  • Reassure families & clients
  • Increase safety & compliance
  • Easy real-time visit verification
  • Maintain dignity of risk and choice
The front veranda of a home, showing the front door, with a window on each side. A QR code to record service can be placed in the window.
DidYouGo QR Code Sign placed on the front window

Worker Arrives

Scans QR

Checks In

SMS Sent

For Family

Know care has arrived — the moment it happens. Instant peace of mind for families with real-time SMS updates as carers check in.

  • Know who's there and when
  • Know your loved one is cared for
  • Transparent, trackable service delivery
A man in his mid forties sitting at home on a sofa, reading a message received on his phone.
Your mum’s caregiver, Ruby, has arrived at Wendle Gr, Malvern for their regular visit.

I’m really glad my brother gets an SMS when people visit to help me out, sometimes for the first time. I’m totally blind, so there’s a lot of trust involved, but I feel safer when they scan a DidYouGo QR Code and Luke gets notified.

Melissa Benson
NDIS Participant

An older woman seated at a desk looking at some paperwork in front of her laptop, with another woman on the phone, smiling, looking on.

End Complaints

  • Solve Big Problems. Spend your Care Management and Admin time solving valuable, big challenges for your clients, not small ones – without DidYouGo, providers are missing the data they need to be confident about the who, what, where, when and why.
  • Verify Sub-Contractors. The community sector must trust, but verify, sub-contractors – you are completely accountable for the work they perform for your clients. DidYouGo is specifically designed to get you the data you need, without the overheads of another contractor management system.
  • Close System Gaps. There are bad actors out there who will take advantage of gaps in your systems and data.
  • ‍Empower with Information. Make life as easy as possible for the people you care for, and the team of people helping them, by giving them the information they need, in real-time.
  • Resolve Issues Fast. Help clients and their families by quickly resolving any misalignment with reliable data collected at the time the service was delivered.
  • Reduce Follow-up Questions. 40% Potential Reduction in Complaints and Follow-up of Sub-Contracted Service Delivery Questions