By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4 (section 10.5).
Stop asking them to. On paper, asking every worker to download your app sounds simple. In practice it is one of the fastest ways to stall a service confirmation rollout in brokered care.
Subcontracted workers typically work for several providers. One app per provider, each with its own login, is a non-starter. Some workers use a shared family phone. Some will not mix work tools with a personal device. Some simply refuse. The pattern that follows is the same every time: low adoption, a stream of support requests, and a quiet return to paper timesheets and trust-based invoicing. Six months in, the provider still cannot evidence the visits.
Section 10.5 of the program manual is indifferent to how the record is made. It accepts a sign-in book or a QR code accessed at the participant’s home, electronic or handwritten sign-in and sign-out, attendance data and care notes. The requirement is that the record exists and that you hold it, not that the worker carries your software.
A QR code fixed at the participant’s home meets the requirement with nothing installed. The worker scans it with the phone’s camera, confirms who they are, selects the service and goes about their work. There is no account to create, no password to remember, and no support ticket. The check-in works the same for your own staff, for a subcontractor’s staff and for a worker the participant chose.
Adoption follows. At mecwacare, more than 40 per cent of workers were checking in consistently within the first month of rollout, and the figure kept climbing, with suppliers needing almost no onboarding.
How DidYouGo fits. DidYouGo issues one QR code per participant address. Workers register once with a phone number and scan on arrival. Nothing to install, for anyone.
