By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4.
Yes. Section 10.5 of the Support at Home program manual says the requirement to hold confirmation of delivery covers “care and services that are delivered by third-party workers and/or delivered to self-managed participants”. Self-management changes who organises the service. It does not change who has to prove it happened.
Self-management, as the manual describes it in section 11.5, can include the participant researching and choosing their own worker, negotiating the price, and organising dates and times. The provider still engages the worker, still screens them, still documents the arrangement in the care plan, and still claims the subsidy. The responsibility for meeting all provider obligations, including evidence, stays with the provider.
Two things make self-managed services harder to evidence than the rest of your book:
- The worker is often not on your rostering system and may work for several providers. You cannot rely on your own roster to show attendance.
- The participant may pay the worker and seek reimbursement (section 11.5.4). In that case the manual says the participant provides evidence of the service and its price, “in the form of an invoice or receipt”, and the provider retains that as confirmation of delivery. Note that for most services an invoice alone is not on the section 10.5 list, so a delivery record beside it is safer.
The evidence types the manual accepts are the same as for any other service: sign-in and sign-out records, attendance or clock-in data, geolocation data, a sign-in book or QR code at the home, and care notes.
How DidYouGo fits. Because the QR code lives at the participant’s address, a self-managed participant’s chosen worker scans it like anyone else. The provider gets the same delivery record without onboarding the worker into any system.
