By Luke Benson. Last reviewed 13 September 2026, against Support at Home program manual V4.4 (sections 10.5, 16.6).
Line by line, against a record made at the visit. Accounts payable teams have matched three documents before paying for decades: the order, the receipt showing the goods arrived, and the invoice. In brokered care the order exists (the care plan and the agreed price) and the invoice arrives, but the receipt has been missing. There was no independent record that the worker attended.
Section 10.5 of the program manual now requires that record for every service, and section 16.6 says you must be able to produce it to support the claim. So the match is no longer a finance nicety. It is how you know a claim is safe to submit.
What to match, for each invoice line:
- Participant and service. Does the line correspond to a service in the participant’s care plan and on the service list?
- Date and time. Is there a delivery record for that participant on that date? Does the recorded duration fit the invoiced quantity?
- Worker. Is the person on the delivery record engaged by you and screened (section 11.5)?
- Price. Does the rate match the price agreed with the participant (section 10.3.1), including any overhead where the participant sourced the worker (section 11.5.1)?
Where a line has no delivery record, or the record shows a different date, duration or worker, hold the line and query the subcontractor before you claim. Section 16.4 allows a late claim where a subcontractor invoices late, provided you retain the reason, so there is no need to claim first and sort it out later.
The order matters. Matching before you pay means the subcontractor has an incentive to make sure the record exists. Matching after you claim means you are finding out what you cannot evidence when it is too late to fix.
How DidYouGo fits. DidYouGo matches each invoice line to the check-in record for that participant, date and worker, and shows finance which lines have evidence and which do not, before payment and before the claim.
