By Luke Benson. Last reviewed 13 September 2026.
Yes, and it removes the most common reason families phone the office. Ask a home care provider where complaints come from and the answer is rarely the quality of the care. It is uncertainty. Did the carer arrive? Did they stay the full time? Was mum’s medication given?
For an adult child supporting a parent from interstate, that uncertainty runs every day. The result is repeat calls to the provider, worry on both sides, and a slow erosion of trust that has nothing to do with how good the care is.
The answer is not cameras or tracking. Monitoring a participant’s home creates as many problems as it solves, for the participant’s dignity and for the worker. What families want is simpler: a short, opt-in message when the visit happens. “Sarah arrived at 9:02am and has finished the morning routine.”
Three conditions make this work in practice:
- The participant opts in, and can opt out. The message goes to the person they nominate.
- Nothing is installed on the participant’s phone. Many participants do not have one, and the ones who do should not be asked to manage an app.
- The message comes from the same event that creates your evidence of delivery. A worker checking in at the home produces the record section 10.5 of the program manual asks for, and the family notification, in one action.
The last point is the reason to do it this way rather than as a separate system. The provider gets the compliance record. The family gets the reassurance. The worker does one thing.
How DidYouGo fits. When a worker scans the QR code at the participant’s home, DidYouGo can send an SMS to the nominated family member. It is optional per participant, and the participant needs no device.
